Citizen have Grievances : 10 per Citizen

 

Citizen have Grievances : 10 per Citizen

 

 

 

Article link:

 

New CPGRAMS mobile app launched for enhanced citizen access during workshop on grievance redressal

 

 

Extract from the article:

 

The recent launch of the CPGRAMS mobile app for enhanced citizen access during a workshop on grievance redressal is a significant development.

 

The app, set to be available on the Google Play Store soon, aims to streamline grievance redressal processes. Additionally, the event unveiled the Grievance Redressal Assessment and Index, signaling a focused approach towards addressing public concerns effectively.

 

 

With the introduction of this new mobile app, citizens can expect a more user-friendly and efficient platform to address their grievances.

 

The emphasis on enhancing accessibility and monitoring mechanisms demonstrates a proactive stance by the authorities towards improving governance and public service delivery.

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My Take:

 

A.    CPGRAMS - Centralized Public Grievance Redress and Monitoring System

 

"In my blog from May 2019, I highlighted the advancements in the Centralized Public Grievance Redress and Monitoring System.

 

The recent launch of the CPGRAMS mobile app resonates with the need for continuous improvement in grievance redressal mechanisms. The evolution of CPGRAMS over the years showcases a commitment to enhancing citizen engagement and satisfaction."

 

 

B.    Congratulations Shri Rajnath Singhji

 

"Reflecting on my blog post from July 2021, where I discussed the Ministry of Defence's AI-based system for grievance redressal, it is evident that technological advancements play a crucial role in addressing public grievances efficiently.

 

The launch of the AI-powered application aligns with the government's continuous efforts to leverage technology for improved governance."

 

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Call to Action:

 

To the Ministry of Personnel, Public Grievances & Pensions and relevant authorities,

 

I urge continued innovation and collaboration to ensure the successful implementation and promotion of the newly launched CPGRAMS mobile app.

 

Embracing feedback and actively engaging with citizens can lead to further enhancements in grievance redressal mechanisms. Let's work together towards building a more responsive and citizen-centric governance framework.

 

 

With regards,

 

Hemen Parekh

 

www.My-Teacher.in

 

www.HemenParekh.ai  /  20 Nov 2024