Dear Ashwini Vaishnawji ( Railway Minister ) :
Congratulations for this initiative which will bring transparency to the entire ticketing process at PHYSICAL ticketing booth
This kind of transparency is already existing for ONLINE ticket booking through IRCTC website
There is even a Mobile App for booking tickets [ IRCTC Rail Connect ]
How about integrating these two systems so that , in addition to those large screens outside physical booths , same data also appears on the IRCTC app ?
Then , the ticket buyer will have a permanent proof on his mobile – which , he can show while boarding the train or when asked by a roving Ticket Inspector
That is not all . By integrating the two systems, passenger would know his Bogey No / Seat No ( on the App ) , thereby minimizing confusion and quarrels between co-passengers .
It can also alert the passenger about the Platform Number ( from train is to depart ) and possible departure time ( late departure )
And , should the ticket buyer have any complaints to lodge re any process or any person , he could use the same Mobile App for providing such feedback to the WR authority
Incidentally , how about this large screen also DYNAMICALLY showing, the number of SEATS / BIRTHS remaining AVAILABLE ( vacant ) , on that train ( separately , for 1st class and 2nd class ) ?
I presume , once WR starts this system , Central Railway will follow suit
With regards,
Hemen Parekh
www.HemenParekh.ai / 15 Jan 2024
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